Shipping policy

 

We will always try to accommodate a time sensitive order. Same day deliveries are generally available if placed before 2pm, but may not be available around major holidays. Please call us if you have any questions about the timing of your delivery. If your delivery requires a specific time we will be happy to try and accommodate your request. No matter what your budget is, we guarantee that you'll receive a beautiful arrangement that you’ll be happy with.

Deliveries may be requested to arrive in the morning by 12 noon or by 5pm, if the arrangement is being delivered to a business. Special requests will be accommodated to the best of our ability.

To ensure prompt delivery, recipients may be called to schedule a delivery. If the recipient is unavailable at home, the delivery may be left safely at a door or with a neighbour. Redeliveries are sometimes necessary if the recipient is unavailable, the delivery driver believes the flowers or gift would be damaged or lost by leaving them, or if there are no neighbours available. If the recipient is located at work, we may be required to leave the flowers at a reception area or similar space if we are not allowed direct access to the recipient’s location. We will make every effort to hand deliver the flowers directly to the recipient.

We may attempt to call you or the recipient if we have delivery questions or problems. 

We will do our best to fulfil delivery date and time requests, but cannot always guarantee delivery times and dates, including express delivery options.

*Please note, during major floral holidays such as Valentine’s Day and Mother’s Day, we are unable to guarantee any timed delivery requests but will try our very best to accommodate.